Regulations for Consumers

Notes for consumers

Consumer protection is of great importance on the website Therefore, in this document we would like to provide you with comprehensive information, before you enter into a contract or your contractual declaration. You can save this document permanently or print it at any time. The following information does not constitute contractual conditions. The terms of the contract are set out solely in the General Terms and Conditions.

1. Contractor / Company name and contact details sp.z o.o.
ul. Kalinowaj 1A, 43-309 BIELSKO-BIAŁA, POLAND

KRS: 0000734517
REGON: 380404527
NIP: 5472202848

Phone: +48 33 813 90 00

2. Basic features of the services
The subject of the contract is the preparation and registration of the vehicle registration plate in the electronic toll collection system. In particular, the Contractor will prepare the registration of the Ordering Party's vehicle registration plate as an independent service provider via the website.

3. The total price of the service includes all taxes and duties
The price for the requested service includes the official vignette price along with our service fee; the total price can be seen in the summary that we display in the last step of the ordering process on our website.

4. Terms of service and service period
If you expressly request it, the registration of your vehicle license plate will be carried out after the conclusion of the contract. Registration is usually complete in about 15 minutes.

5. Order process
You can select services at and order them directly from the site. After selecting the service, you can provide the information we need for the proper provision of our service. Providing this information will compile information about the service. By clicking "Continue to preview", additional information required to conclude the contract and obtain consent will be required. An overview of the selected services is displayed and the data entered. This can be changed again. Only when you click on the button "Confirm Purchase" will you submit a binding offer to conclude a contract. The process can be interrupted at any time by closing the browser window. As soon as your order has shipped, you will receive an automatic e-mail confirming receipt of your order. This does not imply acceptance of the contract by the contractor. The contractual relationship does not take effect until receipt of the "confirmation of registration". You will receive them by e-mail. The contractual relationship will come into force at the latest when the service is performed.

6. Cancellation Policy
(1.) Right of withdrawal for consumers:

You have the right to withdraw from this contract within fourteen days without giving reasons for the withdrawal. The withdrawal period is fourteen days from the date of the contract.
To exercise your right of withdrawal, please inform us: sp.z o.o. Kalinowa 1A, 43-309 BIELSKO-BIALA, POLAND Phone: +48 33 813 90 00, Email: website: by a clear statement (e.g. a letter sent by post, fax or e-mail) of the decision to withdraw from this contract. You can use the attached withdrawal form, but it is not obligatory. To meet the withdrawal period, it is sufficient for you to send us your notification of the decision to exercise the right to withdraw from the contract before the withdrawal period expires.

(2.) Consequences of withdrawing from the contract:
If you cancel the contract, we must reimburse you for all payments that we have received from you, including delivery costs (except for additional costs that arise when you have chosen a type of delivery other than our cheapest standard delivery options, immediately and no later than fourteen days after the day on which we receive your notice of withdrawal from this contract.To refund you these amounts, we will use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged as a result of this payment If you have requested that the services start during the cancellation period, you must pay us the appropriate amount, which corresponds to the proportion of the services already performed by the time you inform us of your decision to exercise your right of cancellation with respect to this contract compared to the total scope. services to be performed in accordance with No. with this agreement.

(3.) Sample withdrawal form:
If you want to withdraw from the contract, fill out this form and send it back to us by: sp.z o.o. ul. Kalinowa 1A, 43-309 BIELSKO-BIALA, POLAND Phone: +48 33 813 90 00,

I / We (*) hereby withdraw from the concluded contract for the purchase of the following services

Provision of the following service (*)

Ordered on (*) / received on (*)

Name and surname of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only for paper notification)


(*) Delete as appropriate.

Notice regarding premature termination of your cancellation right:
The right of withdrawal also expires with the contract for the provision of services, if we have fully performed the services and started providing the service after you expressly consented and at the same time confirm your awareness that you are losing right to cancel after full performance of the contract.

7. Storage of contract data
We store your contract data and send you contract documents by e-mail.

8. Contract language
The language of the contract is only Polish, English, German.

9. Out-of-court settlement of disputes
We will not participate in the dispute resolution process before a consumer arbitration board. However, the Act on Alternative Resolution of Consumer Disputes states that we should still refer you to the relevant consumer committee:

European Consumer Center
UOKiK Conference Center, p. 1.5.
Plac Powstańców Warszawy 1
00-950 Warsaw
Tel.: 22 55 60 600
Consumer inquiries:

Information on online dispute resolution pursuant to Art. 14 sec. 1 Online dispute resolution procedure:
The European Commission provides a platform for online out-of-court dispute resolution (OS platform), which is available at Our e-mail address can be found in our legal notice. We are not obligated or prepared to participate in a dispute resolution procedure.